تيخي إملي - ساري جيمي تشو جاهز للارتداء بلونين أزرق ونحاسي مع دانتيل مزخرف

Dispatch Delay Notice

Due to the current global situation affecting international logistics, some Prasha Lifestyle orders may experience slight dispatch delays. These delays may occur because of transportation disruptions, courier limitations, or customs processing timelines beyond our control.

Our team is actively working to process and dispatch all orders as quickly as possible. Once your order is shipped, you will receive a shipping confirmation along with tracking details via email or Whatapp.

If you need faster delivery, you can also explore our Next-Day Delivery Collection, where selected products are available for quicker dispatch.

We appreciate your patience and understanding. For any queries regarding your order, please contact our customer support team.

Shipping Locations

Enjoy free shipping on orders above AED 200 with fast, reliable delivery and hassle-free 7-day exchanges on eligible items.

We deliver our products across the Middle East, including the UAE, Oman, Kuwait, Saudi Arabia and Qatar, through reliable shipping companies. Our goal is to ensure prompt and secure deliveries to our customers, subject to all order requirements are being met. We work exclusively with trusted shipping partners to offer the best services, and their terms and conditions will apply to every transaction. Delivery timelines may vary based on location and order details. Customers will receive tracking information once their order is dispatched. Shipping charges will be applicable according to the delivery location, weight and dimensions of the parcel. For any shipping-related inquiries, our support team is always ready to assist.

Delivery Period
We understand the importance of receiving your orders promptly. Therefore, we aim to deliver your purchases as swiftly as possible:

1. Dubai: Enjoy the convenience of receiving your order within 2 to 10 working days depending upon the product you choose.
2. Other Emirates: Deliveries to the other Emirates within UAE may take between 3 to 12 working days, ensuring that your items arrive securely.
3. International Shipping: For customers outside of the UAE and within Middle East, international shipping policies shall apply, and deliveries may take 10 to 15 working days, depending on customs clearance.

Same-day and Next-day Delivery
For your convenience, we offer same-day and next-day delivery options on selected products within Dubai. Availability for these expedited shipping methods will be clearly mentioned on the product’s description page. Please note that the availability of same-day and next-day delivery is subject to product availability.

Additional Information

1. Orders placed after our daily cutoff time of 2:00pm GST will be processed on the following business day and the delivery period shall start from there.
2. Please ensure that you provide accurate shipping information (including building name and locality) to avoid any delays or issues with your delivery.
3. In the unlikely event of any shipping delays or issues, our customer support team is available from 9:00am to 7:00pm on working days to assist you and provide updates on your order status. You may contact us through Email, WhatsApp or Call.
4. Orders received on Saturday and Sunday will be shipped on Monday.

We value your trust in Prasha and our commitment to delivering high-quality products to your doorstep. If you have any further questions or concerns about our Shipping Policy, please feel free to reach out to our customer support team, who will be happy to assist you.

Thank you for choosing Prasha for your fashion needs.

Cancellation Policy

At Prasha, we understand that circumstances can change—whether you've found something else on our website or simply changed your mind. While we currently do not offer a direct interface for order cancellations, our team is here to assist you promptly.

Cancellation Timeline:
You can request to cancel your order within 2 hours of receiving the order confirmation email.

How to Request a Cancellation 

To cancel your order, please contact our support team via email at contact@prashalifestyle.com.

Kindly include the following details in your email to help us process your request quickly:

1. Your full name
2. Your order number
3. The email ID or phone number used during the purchase
4. A valid reason for cancellation

Our support team will review your request and confirm the cancellation status as soon as possible.

Important Note:
Please be aware that you can only cancel your order within the initial 2 hours window after order confirmation. Once this time has elapsed, we are unable to accept cancellations.

Receiving and Payment: 
If your order is not cancelled within the specified time frame, it will be processed, shipped, and billed to you as per the original order details. You will be responsible for receiving and paying for the items in your order.

Contact Us: 
If you encounter any difficulties or have questions regarding the cancellation process, please feel free to contact us. We are here to assist you and ensure a smooth shopping experience.

Thank you for choosing Prasha. We appreciate your understanding of our order cancellation policy and your continued support. If you have any further questions or require assistance, please do not hesitate to get in touch with our customer support team, available from 9:00am to 7:00pm on working days.

Return Policy:  

You must provide information to Prasha regarding an exchange within 24 hours of delivery and request for exchange within 3 days of delivery

Once our products have been purchased and successfully delivered to you, we regret to inform you that we do not accept returns, but you may exchange the product according to our Exchange Policy.

For Cash on Delivery (CoD) orders, if a customer decides not to accept the ordered package upon delivery, they will be responsible for covering the associated delivery fees. Please note that delivery fees will still apply to orders that qualify for free delivery. The delivery fee will be charged by our shipping partner at the moment a customer declines to receive their order.

Multiple Item Returns/Exchanges:
If you wish to return or exchange more than one item from your bulk order, you will be responsible for the delivery charges. Please ensure the return items are shipped back to us using a trackable method. You have to ensure that the item is unused, in original packaging and all tags and stickers are intact as arrived. Our quality department will check the item and will process your return/exchange only if all the rules are abided by the customer.