الأسئلة الشائعة

Kindly follow the steps below to place an order:

1. Visit the Prasha Lifestyle website and browse the items you like.
2. Select your preferred size, colour and quantity, then click “Add to Cart”.
3. Choose “Continue Shopping” to add more items or “Proceed to Secure Checkout”.
4. Returning customers can sign in using their login details.
5. New customers can register with their contact details or continue as a guest where available.
6. Enter your working phone number, email address and delivery address.
7. Fields marked with * are mandatory.
8. Choose your preferred payment method and click “Place Order”.
9. Once your payment is successfully completed, your order will be confirmed and you will receive an email with your order details.

Prasha Lifestyle will send order-related information and updates to the email address provided while placing your order.

If you have an account, sign in and visit the “My Orders” section to check your order details.

If you placed an order as a guest, go to the bottom of our website and click “Track Order”. Enter the required details and click “Track”.

Creating and signing in to your Prasha account gives you easier access to your orders and account information.

It also makes future shopping more convenient and may allow you to access loyalty benefits, Prasha Credit and other available account features.

Sale items may be subject to specific return and exchange conditions. If the size you purchased does not fit properly, please contact our customer care team with your order details.

Our team will review your request and assist you according to the applicable exchange policy.

Sign in to your account and go to your profile. Under the “Prasha Credit” section, you will be able to view your available Prasha Credit balance.

Prasha Credit cannot be redeemed for cash and cannot be transferred to a bank account, wallet or another user's account.

Prasha Credit can be used to purchase eligible products on the Prasha Lifestyle website, subject to the applicable terms and conditions.

Prasha Credit issued through refunds or top-ups may have a maximum validity period of 6 months.

Each Prasha Credit amount may have its own expiry date. Please make sure you use the available balance before its expiry date, as expired credit may lapse.

Orders can generally be cancelled within 1 hour of placing the order, subject to order processing and logistics conditions.

Sign in to your account, go to “My Orders”, select the relevant order or item and choose the available cancellation option.

Please note that cancellation may not be possible once an order has been processed or handed over to the logistics partner.

If the size does not fit properly, please contact Prasha Lifestyle customer service with your order number and exchange details.

Our customer care team will review your request and assist you with the exchange process according to the applicable policy.